Privacy Policy

This Privacy Notice was last updated on February 2, 2026.

Introduction

This is the Privacy Notice ("Notice") for PolyPipe LLC (hereinafter: "Polypipe", "we", "our" or "us") and its website www.polypipeusa.com (referred to as the "Website"). This Notice applies to Personal Information (defined below) that we may collect, store, and process about you when you:

• Use any of our Website;
• Contact us or when we contact you;
• Apply for one of our job vacancies;
• Purchase goods or services from us;
• Provide services or goods to us (for example, you are a sole trader or where you are providing services or goods on behalf of your employer/contractor); and
• Visit our premises.

This Privacy Notice also explains your rights in relation to the Personal Information that we collect and how to exercise them as relevant under applicable data protection laws. Throughout this Notice, each of these activities will be collectively referred to as the "Activities".

The data controller for Personal Information collected under this privacy notice is Dura-Line Corporation, Inc and/or the relevant Dura-Line Group entity that you are dealing with, or with whom your data may be shared as explained further in this notice. Dura-Line is part of Orbia group (https://www.orbia.com/). You can contact us using the details in Section 12 below.

1. What Personal Information Do We Collect?

Personal Information means any information that relates to, or describes a person, and can therefore link the information directly or indirectly to you or your household. When we refer to "Processing" of Personal Information, we mean all use of your Personal Information, such as collecting, storing, using, modifying, disclosing, and deleting. We may collect the following Personal Information:

Personal Information Collected Directly from You:

Identification Details: including your first and last name, title, gender, job title, company name.

Contact Details: including your personal or business phone number, email address, home or business address.

Communication Details: including identification and contact details and any information which you provide to us in the form of queries, comments, feedback, on social media messaging, within contact forms or otherwise.

Application Details: including Identification Details, Contact Details, CV details, cover letter, information within your CV, and preferred locations of work, when you apply for a vacant role. For Application Details, the data controller will be the relevant entity to which you apply.

Marketing Preferences: including preferred methods of contact, your contact details, and your interests.

Personal Information Collected When You Become a Customer or Supplier:

Contract Details: including information about goods or services you have ordered, received or supplied (e.g. when you represent on behalf of a company).

Account Details: including, in addition to Identification and Contact Details, your account number, username, and password. For Customer and Supplier representatives only: your authorization by the Customer/Supplier and your role within the Customer's/Supplier's business.

Payment Details: for sole traders/individuals, including bank details, payment methods, payment and transaction history (e.g., payments made or due, including invoice details) and details of authorized person on the account.

Personal Information Collected From Your Time on Our Premises:

Visitor Details: including visitor logs which may include full name, time of arrival and departure, and where applicable, vehicle registration number.

Recording of Footage ("Recording Details"): where you enter our buildings or premises, you may be recorded on our video surveillance systems (CCTV). You may also be recorded during events that we organize during which we collect video footage.

For Personal Information collected from your time on our premises, the relevant data controller will be the entity that owns or manages the premises you are visiting.

Personal Information Collected Automatically:

Cookies and Preference Details: when visiting our Website, we collect data automatically through your browser or device, by making use of Cookies and other technologies to track visitors on the Website and to collect information about your use of our Website. Such information includes an identifier that corresponds to your device, your IP address, information about the device you use (e.g., operating system, model, language setting), duration, frequency, time of use, click through information (meaning the way you browse through and use our Website) and/or region. For further information, please see our "Cookie Notice."

Personal Information Collected Indirectly:

We may receive Personal Information about you from indirect sources for example:

Reference Details: when you apply for a vacant role, we may collect references about you from your previous employers, such as details about your performance and role at previous organizations.

Employee Referral Programs: where you have been referred for a vacant role, as part of our employee referral program, we may receive Identification details about you from your referrer.

Credit Checks: For job applicants, we may receive information about your credit history from credit agencies where relevant and applicable.

2. What We Do With Your Personal Information and Legal Bases Relied On

We collect and use your Personal Information for the purposes and on the lawful basis as set out below.

For our Legitimate Interests

We process your Personal Information for the following purposes on the basis of our legitimate interests or those of a third party, where they are not outweighed by your interests or fundamental rights and freedoms:

Communication Purposes. We may process Identification Details, Contact Details and Communications Details to (a) respond to any questions, enquiries, or comments you might share with us via the contact forms available on the Website; (b) respond to any phone calls you make to us; (c) send any required service update emails, for example, changes or updates to our services, or terms; and (d) to reply to and deal with any complaints made.

Customer Relationship Purposes. We may process Identification Details, Contact Details, Communication Details, Marketing Preference Details and Account Details to manage our relationship with you (which includes recording and analyzing it in our Customer Relationship Management systems).

Business and Operational Purposes. We may process Identification Details, Contact Details and Communications Details to (a) operate and expand our business and Activities; (b) operate company policies and procedures (for example, for training and learning purposes); and (c) enable us to make corporate transactions, such as mergers, sales, reorganizations, transfer of our assets or business or acquisitions.

Social Media Interaction Purposes. When you interact with us on social media websites, (a) we receive from the social media platform, basic engagement metrics and we use this to tailor content and marketing to improve the user experience; (b) we may store engagement moments and behavior like replies on our content or sent messages to our social media inboxes and messaging services; and (c) we may combine information about individuals' social media behavior and Website behavior to personalize your experience on our Website.

Prevention and Detection of Unlawful Activities Purposes. Depending on the issue, we may process Personal Information listed at Section 2, such as Identification Details, Contact Details, Account Details, Product/Service Usage Details, external reports from fraud agencies, Payment Details, etc. in order to detect or prevent for example, fraudulent activities or money laundering – this is necessary to protect our business and co-operate with relevant law enforcement agencies.

Legal Rights. We may process Identification Details, Contact Details, Communications Details, Recording Details, and/or other details in order to defend against legal matters such as legal claims or defenses, or in order to establish or exercise our legal rights, for example, to enforce our agreements or other contracts.

Product and Services Improvement Purposes. We may process Identification Details, Contact Details, Communication Details and/or Product/Service Usage Details to improve our products, services and experience with Polypipe, and, if necessary, to respond to any feedback you send us.

Processing Job Application Purposes. When you apply for a vacant position, we will process Application Details, Identity Details, and Contact Details for the purposes of processing job applications of prospective employees. If you are successful in your application and move on to interview stages, we will process your Personal Information on the basis of necessary steps taken to enter into a contract with you.

Health, Safety and Security Purposes. We may process Identification Details, Visitor Details and Recording Footage in order to (a) ensure the safety and security of our staff, visitors, suppliers, premises, property, vehicles, operating equipment, etc.; and (b) carry out any required investigations where a health, safety or security incident has occurred.

Your Consent

We process your Personal Information for the following purposes on the basis of your consent:

Newsletter and Marketing Purposes. Where you have consented (or "opted-in") to receiving marketing communications such as newsletters or other marketing materials from Polypipe, we will process Identification Details, Contact Details, and Marketing Preferences to send direct marketing communications to you.

Cookies and Analytics Purposes. Where you have consented to the use of Cookies on the Website, Polypipe may use Cookies and Preference Details to (a) collect website usage data to understand how our website is used and to improve our services; and (b) to recognize users across multiple pages to analyze user patterns. You can withdraw your consent by using our Cookie management tool, as outlined in our Cookie Notice.

Photograph or Video Purposes. Where you have consented to your photograph or video being taken at an event or conference, we will process your Identification Details, Recording Details and in some cases, where provided, Contact Details for the purpose of (a) taking the photograph or video footage; and (b) with your consent, the publishing of photographs or video footage on specified platforms or locations, for example, within a newsletter, on our Website or on our social media channels.

To Enter Into and Administer Our Contracts With You

We will process your Personal Information for the following purposes on the basis of performing contracts with you (as a customer or supplier):

For the purposes of setting up customer/supplier accounts. We will process Identification Details, Contact Details, Account Details and Payment Details to set you, or the company you represent, up as a customer/supplier on our systems and to manage our relationship with you.

To administer services or provide goods that we have been contracted to perform or sell. We will process Identification Details, Contact Details, Account Details and Payment Details to administer services or provide goods which have been contracted to provide.

Legal Obligations

We may process your Personal Information for the following purposes on the basis of our legal obligations:

Compliance Purposes. We may process or disclose Identification Details, Contact Details, Communications Details, Recording Details and/or other details in order to ensure compliance with applicable laws and regulations – for example, in response to a court order, or a request from a regulator or authority.

Maintaining Required Business Records. We may process or disclose Identification Details, Contact Details, Communication Details, Recording Details and/or other details in order to ensure compliance with applicable laws and regulations – for example, to maintain applicable tax records or to comply with anti-money laundering regulations.

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may also anonymize or aggregate any of the Information we collect and use it for any purpose, including for research and product-development purposes in accordance with applicable data protection laws. Such information will not identify you individually and will meet the requirements for anonymization under data protection requirements.

3. How We Share Personal Information

To fulfil the purposes described above, from time to time we share your Personal Information with other companies that assist us in our Activities. These companies will have access to your Personal Information, but only when necessary to perform their services. We do this on a strict need-to-know basis, and we ensure that before we share your Personal Information, we put in place appropriate contractual agreements as required.

These entities may include:

Other entities within our Parent Company – this may include within the Dura-Line group (or parent company Orbia group) to the extent required for internal administration purposes, management purposes or other business-related purposes as described within this Notice.

Service Providers and Data Processors – we may engage service providers from time to time who assist us in our Activities, including, for example:

• Business partner suppliers including, without limitation: IT providers, website hosting providers, Customer Relationship Management database providers, document management systems providers etc., and subcontractors who might assist with the performance of any contract we enter into with them or to provide services on our behalf;
• Marketing companies and other advertising companies that assist us or that carry out marketing activities on our behalf;
• Analytics and search engine providers that assist us in the improvement and optimization of our Website and Activities.

We may also share Personal Information with third parties:

Who are Professional Advisors – including, without limitation: tax, legal or other corporate advisors who provide professional services to us to protect our legal interests and other rights, protect against fraud or other illegal activities, prevent harm and for risk management purposes.

In the case of a legal requirement or legal proceedings – such as in response to court orders, law enforcement of legal process, for national security purposes, to establish, protect or exercise our legal rights, as required to enforce our terms of service or other contracts, to defend against legal claims or demands, to detect, investigate, prevent or take action against illegal activities, or threats to rights, property or a person's safety; or in the context of an investigation, regulatory requirement, judicial proceeding, or to protect the rights or safety of the Website, our Activities, and/or our affiliated entities.

In the case of a corporate transaction or reorganization – Personal Information may be disclosed to third parties as part of any merger, sale, transfer of our assets, acquisition, bankruptcy, or similar event.

In line with your consent or request – we may disclose your Personal Information to a third-party where you have provided prior consent or have requested that we do so.

4. International Data Transfers

This website is operated in the United States and is intended for users located within the U.S. If you are accessing the site from outside the United States, please be aware that any information you provide may be transferred to and processed in the United States, where privacy laws may differ from those in your country. We take reasonable measures to protect personal information, but our website is not directed to or intended for users in jurisdictions subject to the European Union or United Kingdom General Data Protection Regulation ("GDPR") and other relevant data protection laws.

5. How Long We Retain Personal Information

We retain your Personal Information for as long as required to satisfy the purpose for which they were collected and used, unless a longer period is necessary to comply with legal or contractual obligations, or to defend a legal claim.

To determine the appropriate retention period for Personal Information, we firstly consider applicable legal requirements or whether any statutory retention periods apply. We also consider the volume, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means. If you have specific questions about how long your information will be stored, or if you want to delete your information, you may exercise your rights as outlined below.

6. Your Rights

Depending on the Country or U.S. State that you reside in, you may be entitled to certain rights under applicable data protection laws. This may include the following:

• You can request information about how we process your Personal Information, where and how we collected your data, the categories of Personal Information, with whom we share it, and how long we retain it.
• You can request access to copies of your Personal Information which we process.
• You have the right to request that we correct the Personal Information we maintain about you if that data is inaccurate or out of date.
• You can request the deletion of certain Personal Information that we have collected from or about you. We may not be in a position to comply with an erasure request if the processing of your Personal Information is necessary.
• You can object to the processing of your Personal Information or ask us to restrict the processing.
• You can request portability of your Personal Information (meaning we will transfer it from our IT environment to another environment).
• You can opt out of marketing communications we send at any time. You can opt out by clicking on the "unsubscribe" or "opt-out" link in any marketing email that we send you.
• When we have collected and processed your Personal Information based upon your consent, you may withdraw your consent at any time. However, withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect processing of your Personal Information when we have relied on other legal grounds for the processing.
• You also have the right to lodge a complaint to your relevant data protection authority about our collection and use of your Personal Information. We encourage you to contact us first if you have any queries, comments, or concerns about the way we handle your Personal Information. However, as explained above, you also have the right to make a complaint to your local data protection authority.

If you have any questions or if you wish to exercise one of your rights under applicable local data protection laws, please use the contact details provided in Section 12 below and specify your request.

To exercise any of these rights that may be relevant to you, or request information, you may contact us as outlined under Section 12 below.

7. U.S. State and California Resident Notice

Certain U.S. states have enacted consumer data protection laws that provide their residents with specific rights regarding their Personal Information. This section supplements the information in our Privacy Notice and describes the additional rights and disclosures that may apply to residents of California and other states with similar privacy laws.

The categories of Personal Information we collect, the purposes for which we use such information, and how information is shared are described in Sections 1, 2, and 3 of this Privacy Notice.

Under California Civil Code Section 1789.3, users of electronic commercial services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.

Under the California Consumer Privacy Act or "CCPA", California residents have the right:

• To request (twice in a 12-month period) the disclosure of the categories and specific pieces of Personal Information that we collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you.
• You can request that we correct the Personal Information we maintain about you if that data is inaccurate or out of date.
• To request the deletion of certain Personal Information that we have collected from or about you.
• To request to opt out of the sale of Personal Information for cross-context behavioral advertising purposes (where such data is sold). Polypipe does not sell your Personal Information.
• Not to be discriminated against.

You may request to exercise your rights under the CCPA by submitting a request (yourself or by an authorized agent) through the contact details provided below or dial us at toll-free number: +1-800-847-7661 and specify your request.

We may request additional information necessary to confirm your identity. We will provide information on the actions taken without undue delay. Verifiable consumer requests shall be addressed, and data will be provided in a portable format, within 45 days, subject to exceptions set out in the CCPA.

Under California Civil Code Section 1798.83, California residents can request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of Personal Information and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties.

Some state laws also provide residents with the right to opt out of targeted advertising, profiling in furtherance of decisions that produce legal or similarly significant effects, or the processing of sensitive personal information. We will respect these rights where required by applicable law.

To make such a request from us, if entitled, please submit a written request to the contact details provided at Section 12. We will respond to such properly addressed written requests. If we decline to take action in response to your request, you may have the right to appeal our decision. Instructions for submitting an appeal will be included in our response.

For information related to Do-Not-Track ("DNT") and Global Privacy Control ("GPC") requests, see Section 9 below.

8. Security of Personal Information

Polypipe recognizes the importance of data security for our stakeholders. We treat your Personal Information with the utmost care and have put in place appropriate security measures to protect the confidentiality, integrity and availability of your Personal Information from unlawful or unauthorized processing and accidental loss, destruction or damage.

We monitor our network and systems for vulnerabilities and attacks, and also carry out regular testing to identify ways to further strengthen security.

However, the Internet and email are not entirely secure. Your communications may route through a number of countries before being delivered, may be intercepted by third parties and may not always reach the intended recipient – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any such unauthorized access or loss of personal information that is beyond our control. For this reason, we urge users to take every precaution to protect their Personal Information whilst using the Internet.

9. Do-Not-Track Requests

Do-Not-Track ("DNT"): We do not respond to Do Not Track requests. Do Not Track is a preference you can set in your web browser to inform websites and mobile applications that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. However, because there is no standard for how websites should respond, we do not currently react to DNT signals. If this changes in the future, we may update our practices.

Global Privacy Control ("GPC"): When required by applicable state laws, we recognize and honor opt-out preference signals, such as the Global Privacy Control as required by applicable laws.

Whenever applicable laws require opt-out by default, we respect such choices. You will find additional information regarding detailed management of your opt-in and opt-out preferences in the Cookie Notice.

10. Other Websites

Our Website may, from time to time, contain links to and from third-party websites, such as our business partners, social media networks, branch organizations and affiliates.

If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please consult these notices before you submit any Personal Information to these websites.

11. Changes to This Privacy Notice

We will update our Privacy Notice as needed and the most recent version will be available on each applicable Website at all times.

If a fundamental change to the nature of the use of your Personal Information is involved or if the change is in any other manner relevant to you, we will ensure that information is provided to you separately.

12. Contact Us

If you have any questions about this Privacy Notice or the processing of your Personal Information in general, or if you wish to exercise any of your rights, please email us at dataprivacy@orbia.com indicating the nature of your query.